Information & Help

Share your thoughts and help us improve

# Frequently Asked Questions ## What is Nakyma? Nakyma is a platform that helps you track and achieve your goals through community support and accountability. Our unique approach combines goal-setting methodology with social engagement to maximize your chances of success. ## How does it work? 1. Set your goals using our structured goal-setting framework 2. Break down your goals into achievable milestones 3. Track your progress and share updates with the community 4. Get support, feedback, and accountability from other members 5. Celebrate achievements and learn from setbacks together ## What types of goals can I set? You can set any type of goal, whether personal or professional. Common categories include: * Career Development * Health & Fitness * Personal Growth * Education * Financial Goals * Creative Projects * Business Ventures ## How does the community support system work? Members can: * Follow your progress * Provide encouragement and advice * Share resources and tips * Build accountability partnerships * Participate in goal-focused discussions ## Is my information private? You control what you share. You can: * Keep goals private * Share with selected members only * Make goals public for community support * Adjust privacy settings anytime ## How do I get started? 1. Create your account 2. Set up your first goal 3. Break it down into milestones 4. Connect with community members 5. Start tracking your progress ## Need more help? Contact our support team at contact@nakyma.eu or visit our help center for detailed guides.

# Terms of Service Last updated: March 19, 2024 Please read these Terms of Service carefully before using the Nakyma platform operated by Nakyma. ## 1. Acceptance of Terms By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service. ## 2. User Accounts * You must be 13 years or older to use this Service * You are responsible for maintaining the security of your account * You are responsible for all activities that occur under your account * You must notify us immediately of any unauthorized use of your account ## 3. User Content * You retain all rights to the content you post on Nakyma * By posting content, you grant us a license to use, modify, and display that content * You are responsible for the content you post * We reserve the right to remove inappropriate or harmful content ## 4. Acceptable Use You agree not to: * Post harmful or malicious content * Harass other users * Use the service for illegal activities * Attempt to gain unauthorized access to the service * Interfere with the proper functioning of the service ## 5. Service Modifications We reserve the right to: * Modify or discontinue any part of the Service * Change fees or charges for using the Service * Limit features or functionality for any user ## 6. Termination We may terminate or suspend your account at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason. ## 7. Limitation of Liability To the maximum extent permitted by law, Nakyma shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service. ## 8. Changes to Terms We reserve the right to modify these terms at any time. We will notify users of any material changes to these terms. ## 9. Contact Us If you have any questions about these Terms, please contact us at contact@nakyma.eu

# Privacy Policy Last updated: March 19, 2024 This Privacy Policy describes how we collect, use, and protect your personal information. ## 1. Information We Collect ### 1.1 Information you provide: * Account information (name, email, password) * Profile information (bio, profile picture) * Goals and milestones * Communications with other users * Support requests ### 1.2 Automatically collected information: * Device information * Log data * Usage statistics * Cookies and similar technologies ## 2. How We Use Your Information We use your information to: * Provide and improve our services * Personalize your experience * Process your requests * Send important notifications * Analyze usage patterns * Prevent fraud and abuse ## 3. Information Sharing We do not sell your personal information. We may share your information: * With your consent * To comply with legal obligations * To protect our rights and safety * With service providers who assist our operations ## 4. Data Security We implement appropriate security measures to protect your information from unauthorized access, alteration, or destruction. ## 5. Your Rights You have the right to: * Access your personal data * Correct inaccurate data * Request data deletion * Object to data processing * Export your data ## 6. Data Retention We retain your information as long as your account is active or as needed to provide services. You can request deletion of your account at any time. ## 7. International Data Transfers Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers. ## 8. Changes to This Policy We may update this policy periodically. We will notify you of any material changes. ## 9. Contact Us For privacy-related questions, contact us at contact@nakyma.eu

# GDPR Notice Last updated: March 19, 2024 This notice explains how we process personal data in accordance with the General Data Protection Regulation (GDPR). ## 1. Data Controller Nakyma acts as the data controller for personal data processed through our service. ## 2. Legal Basis for Processing We process your personal data under the following legal bases: * Contract fulfillment (providing our services) * Legitimate interests * Legal obligations * Your consent ## 3. Your GDPR Rights Under GDPR, you have the following rights: ### 3.1 Right to Access * Request copies of your personal data * Know how we use your data * Understand who we share data with ### 3.2 Right to Rectification * Correct inaccurate information * Complete incomplete information ### 3.3 Right to Erasure * Request deletion of your data * Remove content you've shared ### 3.4 Right to Restrict Processing * Limit how we use your data * Temporarily stop processing ### 3.5 Right to Data Portability * Receive your data in a structured format * Transfer data to another service ### 3.6 Right to Object * Object to direct marketing * Object to processing based on legitimate interests ## 4. Data Protection Officer Our Data Protection Officer can be contacted at contact@nakyma.eu ## 5. Supervisory Authority You have the right to lodge a complaint with your local data protection authority. ## 6. International Transfers For users in the EEA, we ensure appropriate safeguards for data transfers outside the EEA through: * Standard contractual clauses * Adequacy decisions * Other legal mechanisms ## 7. Data Retention Periods We retain personal data for: * Active accounts: Duration of service * Deleted accounts: Up to 30 days * Backup data: Up to 90 days * Legal requirements: As required by law ## 8. Automated Decision Making We do not make automated decisions that significantly affect you without human intervention.

# Cookie Policy Last updated: March 19, 2024 This Cookie Policy explains how we use cookies and similar tracking technologies. ## 1. What Are Cookies? Cookies are small text files placed on your device when you visit our website. They help us provide and improve our services. ## 2. Types of Cookies We Use ### 2.1 Essential Cookies * Required for basic website functionality * Cannot be disabled * Example: Session cookies for authentication ### 2.2 Functional Cookies * Enhance website functionality * Remember your preferences * Example: Language settings, theme preferences ### 2.3 Analytics Cookies * Help us understand how visitors use our site * Provide anonymous usage statistics * Example: Page visit duration, navigation patterns ### 2.4 Marketing Cookies * Track effectiveness of our marketing * Help show relevant advertisements * Example: Conversion tracking ## 3. Third-Party Cookies We use services from: * Google Analytics * Social media platforms * Marketing partners ## 4. Cookie Management You can manage cookies through: * Browser settings * Our cookie consent tool * Third-party opt-out tools ## 5. Specific Cookies We Use ### Essential Cookies: * session_id: Authentication * csrf_token: Security * preferences: Basic settings ### Analytics Cookies: * ga: Google Analytics * _gid: User identification * _gat: Request throttling ### Marketing Cookies: * ads_id: Advertisement tracking * conversion_id: Campaign tracking ## 6. Cookie Duration * Session cookies: Deleted when browser closes * Persistent cookies: Up to 2 years * Marketing cookies: 30-90 days ## 7. Updates to This Policy We may update this policy as our cookie usage changes.

# App Permissions Last updated: March 19, 2024 This document explains the permissions our mobile app requires and why they are necessary for optimal functionality. ## 1. Required Permissions ### 1.1 Internet Access * Purpose: Connect to our servers * Access your goals and progress * Sync data across devices * Receive important notifications ### 1.2 Camera * Purpose: Profile picture updates * Document goal progress * Share visual updates * Scan QR codes for quick connections ### 1.3 Photo Library * Purpose: Upload existing photos * Save progress pictures * Share achievements * Customize profile ### 1.4 Notifications * Purpose: Goal reminders * Community engagement alerts * Achievement celebrations * Important updates ### 1.5 Calendar (Optional) * Purpose: Set goal deadlines * Schedule milestone check-ins * Sync important dates * Plan accountability meetings ## 2. Optional Permissions ### 2.1 Location (Optional) * Purpose: Find nearby community members * Join local goal groups * Discover local events * Location-based goals ### 2.2 Contacts (Optional) * Purpose: Find friends using Nakyma * Invite contacts to join * Build accountability partnerships * Share achievements ## 3. How We Protect Your Data * All permissions are used only as described * Data is encrypted in transit and at rest * You can revoke permissions anytime * We never share permission data with third parties ## 4. Managing Permissions * iOS: Settings > Privacy > Nakyma * Android: Settings > Apps > Nakyma > Permissions * You can change permissions anytime * Some features may be limited if permissions are denied ## 5. Questions? Contact us at support@nakyma.eu for any permission-related questions.

# Contact Support Our dedicated support team is here to help you succeed with Nakyma. ## Ways to Contact Us ### 1. Email Support * General inquiries: contact@nakyma.eu ### 2. Response Times * Standard response: Within 24 hours * Premium users: Within 4 hours * Emergency issues: Within 2 hours ## Common Support Topics ### 1. Account Issues * Password reset * Account recovery * Profile updates * Privacy settings ### 2. Goal Setting * Creating effective goals * Setting milestones * Progress tracking * Community engagement ### 3. Technical Help * App troubleshooting * Sync issues * Feature tutorials * Bug reporting ### 4. Community Guidelines * Behavior standards * Content policies * Reporting issues * Appeal process ## Self-Help Resources * FAQ section * Video tutorials * User guides * Community forums ## Support Hours * Monday-Friday: 9am-8pm EST * Saturday: 10am-6pm EST * Sunday: 12pm-5pm EST * 24/7 emergency support for critical issues ## Feedback We value your input! Share suggestions at contact@nakyma.eu

# About Nakyma ## Our Mission Nakyma is dedicated to transforming how people achieve their goals through the power of community support and intelligent goal-setting methodology. ## Our Story Founded in 2024, Nakyma emerged from a simple observation: people are more likely to achieve their goals when they have proper support and accountability. We built this platform to create a space where ambition meets community, where individual dreams are powered by collective encouragement. ## What Makes Us Different ### 1. Community-First Approach * Active, engaged user base * Supportive environment * Shared knowledge and experience * Meaningful connections ### 2. Intelligent Goal Framework * Structured goal-setting methodology * Progress tracking tools * Milestone management * Resource sharing ### 3. Accountability System * Partner matching * Progress verification * Community feedback * Achievement celebration ## Our Values ### 1. Empowerment We believe everyone has the potential to achieve their dreams with the right support and tools. ### 2. Transparency We maintain open communication with our community and value honest feedback. ### 3. Innovation We continuously improve our platform based on user needs and technological advances. ### 4. Privacy We respect user privacy and maintain high standards of data protection. ## The Team Our diverse team of developers, designers, and community managers works together to create the best possible platform for goal achievement. ## Join Our Mission Whether you're starting a business, learning a new skill, or pursuing personal growth, Nakyma is here to help you succeed. ## Contact Us * General inquiries: contact@nakyma.eu * Partnerships: contact@nakyma.eu * Media: contact@nakyma.eu * Careers: contact@nakyma.eu

# How to Delete Your Data from Nakyma At Nakyma, we respect your right to data privacy and control over your personal information. This guide explains how to request the deletion of your data from our systems. ## Data Deletion Process ### Step 1: Prepare Your Request To initiate the data deletion process, you'll need to: * Use the email address associated with your Nakyma account * Have your account information ready (if applicable) ### Step 2: Send Your Request Send an email to contact@nakyma.eu with the following: **Subject Line**: Data Deletion Request **Email Content**: * Your full name * The email address associated with your Nakyma account * A clear statement requesting the deletion of your data Example message: ``` Dear Nakyma Team, I would like to request the deletion of all my personal data associated with my Nakyma account. Account Email: [Your Email Address] Full Name: [Your Name] Please confirm when this process has been completed. Thank you. ``` ### Step 3: Verification and Processing 1. We will verify your identity through your email address 2. Once verified, we will process your request within 30 days 3. You will receive a confirmation email once your data has been deleted ## What Data Will Be Deleted When you request data deletion, we will remove: * Your account information * All personal data you've entered into the app * Your goals and future plans * Letters to your future self * Any other content you've created within the app ## Important Notes * The deletion process cannot be undone * You will lose access to your account and all associated data * Any active subscriptions should be cancelled before requesting data deletion * Aggregated, non-personal data may be retained for analytical purposes ## Questions? If you have any questions about the data deletion process, please email us at contact@nakyma.eu, and we'll be happy to help.